AIGF is the online skill gaming industry and knowledge accessory to driving corporates similarly to advising firms that track this rising sector. AIGF’s Skill Games Charter centers around self-regulating all games of skill played online in pay-to-play formats, which is essential to stay aware of selective necessities of inclination and user security in the skill gaming industry.

The self-regulatory body would develop an independent complaint redressal system that will manage consumer/user complaints against uncertainty in foreign investors and spike foreign investment. AIGF’s Skill Games Charter promotes a self-regulatory body that can, in like manner, be a supported strategy for governance to ensure transparency, consumer protection, and accountability.

Becoming a member of AIGF

AIGF targets managing issues encompassing the gaming industry, and involve game operators, players, gaming/casino organizations, social activists, lawyers, economists, policy analysts, industry experts, legal and advisory firms, tech organizations, game developers, payment gateway vendors, game enthusiasts, game bloggers and responsible gaming companies, who are fundamental for running the gaming sector.

Complaint Redressal

1. Every Member will designate a Grievance Officer for its Platform, to acknowledge and manage complaints from its user(s) in relation to an alleged breach of the Charter and/or alleged violation of sound trade practices and community guidelines and/or potentially lawful provisions.
2. The Grievance Officer will recognize the complaint,
3. The Grievance Officer ought to assess the complaint and
4. On the off chance that he/she tracks down no merit in the complaint, he/she will, with reasons recorded as a hard copy, answer to the aggrieved user(s) within 48 hours of receipt of the complaint; or
5. Resolve the issue raised by the user(s) within 7 days of receipt of the grievance, should any issue need resolution.
6. The decision of the Grievance Officer will conform with the regulations as applicable in India.
7. On the off chance that the complaint connects with a violation of the ASCI Code, the Grievance Officer will forward the same to ASCI with a copy to the user/player.

Credit: AIGF